Service Status
We continuously monitor our infrastructure and its related services.
| Service | Availability | Status |
|---|---|---|
| ServiceClient Area | Availability100.00 % | StatusOperational |
| ServiceNetwork & Infrastructure | Availability99.99 % | StatusOperational |
| ServiceVirtual Servers | Availability100.00 % | StatusOperational |
| ServiceStorage Servers | Availability100.00 % | StatusOperational |
| ServiceDedicated Servers | Availability100.00 % | StatusOperational |
Status updates and incident reports may be delayed up to 30 minutes depending on the technical issue at hand. Please scroll down for past incident reports.
Active Incidents
- No incident so far.
Past Incidents
- March 27, 2024
- Network Maintenance in Vienna
Maintenance completed.
Resolved at 2024-03-27 06:42 UTCMaintenance started.
In Progress at 2024-03-27 06:01 UTCUnplanned follow-up maintenance required to fix a non-impacting issue caused by the recent upgrade of the router "edge1-vie-at" in Vienna. Apologies for the short-term scheduling of this task. Traffic will be rerouted via alternative routes and no impact on customer services expected. Duration: up to 2 hours.
Scheduled at 2024-03-27 06:00 UTC - March 18, 2024
- Scheduled Network Maintenance
Maintenance completed.
Resolved at 2024-03-21 08:11 UTCMaintenance started.
In Progress at 2024-03-21 06:21 UTCMaintenance rescheduled.
Rescheduled at 2024-03-21 06:00 UTCUpgrade of router „edge2-vie-at“ in Vienna. Traffic will be rerouted via alternative routes. No impact on customer services expected. Duration: up to 3 hours.
Scheduled at 2024-03-18 07:00 UTC - March 8, 2024
- Scheduled Network Maintenance
Maintenance completed.
Resolved at 2024-03-12 09:23 UTCMaintenance started. Expected duration 2 to 3 hours.
In Progress at 2024-03-12 07:07 UTCMaintenance rescheduled.
Rescheduled at 2024-03-12 07:00 UTCUpgrade of router „edge1-vie-at“ in Vienna. Traffic will be rerouted via alternative routes. No impact on customer services expected. Duration: up to 3 hours.
Scheduled at 2024-03-08 07:00 UTC - March 6, 2024
- Scheduled Network Maintenance
Maintenance completed.
Resolved at 2024-03-06 14:45 UTCMaintenance in progress.
In Progress at 2024-03-06 13:04 UTCMaintenance rescheduled.
Rescheduled at 2024-03-06 13:00 UTCUpgrade of the other spine router in Vienna. All traffic will be rerouted via the backup spine router in the meanwhile. No impact on customer services expected. Duration: up to 2 hours.
Scheduled at 2024-03-06 09:00 UTC - March 4, 2024
- Scheduled Network Maintenance
Maintenance completed.
Resolved at 2024-03-04 10:54 UTCMaintenance in progress.
In Progress at 2024-03-04 09:42 UTCUpgrade of one of the spine routers in Vienna. All traffic will be rerouted via the backup spine router in the meanwhile. No impact on customer services expected. Duration: up to 2 hours.
Scheduled at 2024-03-04 09:30 UTC - February 11, 2024
- Outage of the Vienna Internet Exchange peering platform
Both VIX Route Servers are back online again.
Resolved at 2024-02-11 15:55 UTCBoth Route Servers of the Vienna Internet Exchange and their website appear offline. Awaiting confirmation by the VIX team.
Investigating at 2024-02-11 13:27 UTCConnectivity to the Vienna Internet Exchange has been degraded. Traffic is automatically rerouted through alternative paths. No impact for customers expected except for slightly increased latency due to the necessary detours.
Investigating at 2024-02-11 13:20 UTC - February 4, 2024
- Scheduled Network Maintenance
Maintenance completed.
Resolved at 2024-02-04 12:58 UTCMaintenance in progress.
In Progress at 2024-02-04 09:05 UTCMaintenance of ToR switches scheduled for 2024-02-04. No impact expected for customer systems. Expected duration: up to 2 hour.
Scheduled at 2024-02-04 09:00 UTC - February 3, 2024
- Maintenance of the Linux Package Mirror
Maintenance completed.
Resolved at 2024-02-03 09:43 UTCMaintenance in progress.
In Progress at 2024-02-03 09:31 UTCMaintenance of the Linux package mirror service (mirror.alwyzon.net). Expected duration and impact: installation of packages and updates might not be possible for up to 15 minutes
Scheduled at 2024-02-03 09:30 UTC