Service Status
We continuously monitor our infrastructure and its related services.
| Service | Availability | Status |
|---|---|---|
| ServiceClient Area | Availability100.00 % | StatusOperational |
| ServiceNetwork & Infrastructure | Availability99.99 % | StatusOperational |
| ServiceVirtual Servers | Availability100.00 % | StatusOperational |
| ServicePerformance Servers | Availability100.00 % | StatusOperational |
| ServiceStorage Servers | Availability100.00 % | StatusOperational |
| ServiceDedicated Servers | Availability100.00 % | StatusOperational |
Status updates and incident reports may be delayed up to 30 minutes depending on the technical issue at hand. Please scroll down for past incident reports.
Active Incidents
- No incident so far.
Past Incidents
- December 4, 2023
- Reduced Connectivity in Vienna
Issue resolved. All paths are available again in Vienna.
Resolved at 2023-12-04 22:19 UTCWe are investigating an apparent failure of one the routers used in Vienna. No impact expected for customers. Traffic is automatically rerouted over alternative paths.
Investigating at 2023-12-04 21:31 UTC - November 21, 2023
- Network Maintenance
Maintenance completed.
Resolved at 2023-11-21 09:47 UTCMaintenance started.
In Progress at 2023-11-21 09:01 UTCMaintenance of our fibre backbone in Vienna scheduled for 2023-11-21. No impact expected for customer systems. Traffic will be routed over alternative routes during the maintenance. Expected duration: up to 1 hours.
Scheduled at 2023-11-21 09:00 UTC - November 17, 2023
- Scheduled Network Maintenance
Maintenance completed.
Resolved at 2023-11-17 13:09 UTCMaintenance started.
In Progress at 2023-11-17 11:17 UTCMaintenance of one of the edge routers (edge1.vie) in Vienna scheduled for 2023-11-17. No impact expected for customer systems. Traffic will be routed over alternative routes during the maintenance. Expected duration: up to 3 hours.
Scheduled at 2023-11-17 11:00 UTC - October 9, 2023
- Preventative Maintenance of UPS Systems
Maintenance completed.
Resolved at 2023-10-19 12:22 UTCThe preventative maintenance was not possible to be done on time and needs to be extended. Now expected to complete on 2023-10-20 17:00.
Rescheduled at 2023-10-16 07:00 UTCMaintenance started. Expected to complete on 2023-10-13 17:00.
In Progress at 2023-10-09 05:44 UTCPreventive Maintenance of UPS feeds A, B, and C. Maintenance is performed on one feed at a time. No customer impact expected.
Scheduled at 2023-10-09 05:00 UTC - September 6, 2023
- Maintenance of the EcoServer Hypervisors
The scheduled maintenance has been completed.
Resolved at 2023-09-07 08:14 UTCMaintenance in progress.
In Progress at 2023-09-06 18:02 UTCInstallation of software updates to the hardware used to provide the EcoServers. No impact for customer servers expected, updates are installed in a zero-downtime manner using live migration.
Scheduled at 2023-09-06 18:00 UTC