Service Status

Past Incidents

February 4, 2023

Scheduled Maintenance of the Mail Server

Maintenance completed.

Resolved at 2023-02-04 15:56 UTC

Maintenance in progress.

In Progress at 2023-02-04 15:32 UTC

To install updates, our internal mails servers are going to be temporarily disabled on 2023-02-04 between 15:30 and 16:00 (UTC). No impact on customer servers or the client area, but notification mails might be delayed during the maintenance.

Scheduled at 2023-02-04 15:30 UTC

January 16, 2023

Scheduled Network Maintenance

Maintenance completed.

Resolved at 2023-01-16 09:10 UTC

Maintenance in progress.

In Progress at 2023-01-16 07:54 UTC

Maintenance of one of the Edge Routers in Vienna scheduled for 2023-01-16. No impact expected for customer systems. Traffic will be rerouted over alternative routes. Expected duration: up to 2 hours.

Scheduled at 2023-01-16 07:30 UTC

January 10, 2023

Timeouts of the "Rebuild" feature in the client area

A patch has been deployed to fix the issue with long running reinstallations. Should you still see any issues, please do not hesitate to reach out to us!

Resolved at 2023-01-11 08:44 UTC

If one of your servers is stuck in an unusual long reinstallation process, please reach out to us via the helpdek. Restarting the rebuild process can serve as a temporary work around. We are already working on a patch for this bug.

Investigating at 2023-01-10 17:12 UTC

January 9, 2023

Scheduled Maintenance of the Client Area

Maintenance completed.

Resolved at 2023-01-09 06:47 UTC

Minor upgrades of the client area on 2023-01-09 from 06:30 to 07:00 (UTC). No impact on customer servers, but the panel will be disabled for up to 30 minutes.

Scheduled at 2023-01-09 06:30 UTC

December 27, 2022

Reboots of further hypervisors used for the „Virtual Servers“

All affected customer servers have been successfully rebooted.

Resolved at 2022-12-27 07:17 UTC

Reboot of further hypervisors for the "Virtual Server". Customer servers should be online again within the next minutes.

In Progress at 2022-12-27 07:08 UTC

December 27, 2022

Unscheduled Reboot of one of the Hypervisors

All affected customer servers have been successfully rebooted.

Resolved at 2022-12-27 01:07 UTC

One of the hypervisors for the "Virtual Servers" has to be rebooted immediately to implement a fix for a software bug. Customer servers should be online again within the next minutes.

In Progress at 2022-12-27 24:58 UTC

December 24, 2022

Limited support on December 24 to 26

As of December 27, the support desk will be available again as usual.

Resolved at 2022-12-27 24:00 UTC

Due to the upcoming Christmas Holidays, our support desk is not available between December 24 and December 26. Monitoring of all systems and trouble-free operation are continuously ensured by the on-duty team.

Scheduled at 2022-12-24 14:00 UTC

December 5, 2022

Scheduled Network Maintenance

Maintenance completed.

Resolved at 2022-12-05 16:33 UTC

Maintenance of one of the Edge Routers in Vienna scheduled for 2022-12-05. No impact expected for customer systems. Traffic will be rerouted over alternative routes. Expected duration: up to 1 hours.

Scheduled at 2022-12-05 16:00 UTC

November 15, 2022

Failover Tests/Preventative Maintenance

All tests completed.

Resolved at 2022-11-16 06:16 UTC

To ensure the proper working of the automated failover systems, we have to frequently test their correct implementation. Any activities will be performed on one system at a time, under close monitoring by all involved parties and will have no impact on customer services and operations.

Scheduled at 2022-11-15 10:00 UTC

November 10, 2022

Network Maintenance in Vienna

Maintenance completed.

Resolved at 2022-11-10 21:21 UTC

Maintenance of the Core Network in Vienna scheduled for 2022-11-10. No impact expected for customer systems. Expected duration: up to 6 hours.

Scheduled at 2022-11-10 15:00 UTC