Service Status

We continuously monitor our infrastructure and its related services.

ServiceClient AreaAvailability100.00 %StatusOperational
ServiceNetwork & InfrastructureAvailability99.99 %StatusOperational
ServiceVirtual ServersAvailability100.00 %StatusOperational
ServiceStorage ServersAvailability100.00 %StatusOperational
ServiceDedicated ServersAvailability100.00 %StatusOperational

Status updates and incident reports may be delayed up to 30 minutes depending on the technical issue at hand. Please scroll down for past incident reports.

Active Incidents

No incident so far.

Past Incidents

February 11, 2024
Outage of the Vienna Internet Exchange peering platform

Both VIX Route Servers are back online again.

Resolved at 2024-02-11 15:55 UTC

Both Route Servers of the Vienna Internet Exchange and their website appears offline. Awaiting confirmation by the VIX team.

Investigating at 2024-02-11 13:27 UTC

Connectivity to the Vienna Internet Exchange has been degraded. Traffic is automatically rerouted through alternative paths. No impact for customers expected except for slightly increased latency due to the necessary detours.

Investigating at 2024-02-11 13:20 UTC
February 4, 2024
Scheduled Network Maintenance

Maintenance completed.

Resolved at 2024-02-04 12:58 UTC

Maintenance in progress.

In Progress at 2024-02-04 09:05 UTC

Maintenance of ToR switches scheduled for 2024-02-04. No impact expected for customer systems. Expected duration: up to 2 hour.

Scheduled at 2024-02-04 09:00 UTC
February 3, 2024
Maintenance of the Linux Package Mirror

Maintenance completed.

Resolved at 2024-02-03 09:43 UTC

Maintenance in progress.

In Progress at 2024-02-03 09:31 UTC

Maintenance of the Linux package mirror service ( Expected duration and impact: installation of packages and updates might not be possible for up to 15 minutes

Scheduled at 2024-02-03 09:30 UTC
January 15, 2024
Scheduled Network Maintenance

Maintenance completed.

Resolved at 2024-01-15 18:02 UTC

Maintenance started.

In Progress at 2024-01-15 08:34 UTC

Minor upgrades of various network components used in Vienna. No impact on customer services expected. Duration: up to 8 hours.

Scheduled at 2024-01-15 08:30 UTC
January 11, 2024
Partial Outage / High Packet Loss to Specific Targets

Defective fibre optics found and replaced. No more traffic loss according to internal monitoring. Traffic will be routed over all available paths again.

Resolved at 2024-01-11 15:26 UTC

Packet loss for traffic towards AS174 detected. Issue under investigation. Temporary rerouting of traffic to avoid impact on customer traffic.

Investigating at 2024-01-11 15:21 UTC
January 2, 2024
Scheduled Maintenance of the EcoServer Hypervisors

Maintenance completed. A reboot of client systems is advisable. Most software is not optimised to handle live CPU firmware upgrades. This applies especially to clients that run nested virtualisation.

Resolved at 2024-01-02 15:49 UTC

Maintenance of the EcoServers started!

In Progress at 2024-01-02 08:31 UTC

Installation of software updates to the EcoServer hypervisors. Updates are installed in a zero-downtime manner, but a soft reboot will be signalled to all customer servers after the maintenance is completed.

Scheduled at 2024-01-02 08:30 UTC
December 28, 2023
Maintenance of the Backup Systems

Maintenance completed.

Resolved at 2023-12-28 13:41 UTC

Maintenance in progress.

In Progress at 2023-12-28 13:07 UTC

Scheduled maintenance of the backup systems used for customer servers. The backup/restore feature in the client area might be temporarily unavailable throughout the maintenance window. Expected duration: up 30 minutes

Scheduled at 2023-12-28 13:00 UTC
December 24, 2023
Limited support on December 24 to 26

The support desk is available again as usual.

Resolved at 2023-12-27 24:00 UTC

Due to the upcoming Holiday Season, our support desk is not available between December 24 and December 26. Monitoring of all systems and trouble-free operation are continuously ensured by the on-duty team.

Scheduled at 2023-12-24 14:00 UTC
December 4, 2023
Failure of Network Equipment in Vienna

Issue resolved. All paths are available again in Vienna.

Resolved at 2023-12-04 22:19 UTC

We are investigating an apparent failure of one the routers used in Vienna. No impact expected for customers. Traffic is automatically rerouted over alternative paths.

Investigating at 2023-12-04 21:31 UTC