Service Status
We continuously monitor our infrastructure and its related services.
Service | Availability | Status |
---|---|---|
ServiceClient Area | Availability100.00 % | StatusOperational |
ServiceNetwork & Infrastructure | Availability99.94 % | StatusOperational |
ServiceVirtual Servers | Availability100.00 % | StatusOperational |
ServicePerformance Servers | Availability100.00 % | StatusOperational |
ServiceStorage Servers | Availability100.00 % | StatusOperational |
ServiceDedicated Servers | Availability100.00 % | StatusOperational |
Status updates and incident reports may be delayed up to 30 minutes depending on the technical issue at hand. Please scroll down for past incident reports.
Active Incidents
- No incident so far.
Past Incidents
- February 4, 2023
- Scheduled Maintenance of the Mail Server
Maintenance completed.
Resolved at 2023-02-04 15:56 UTCMaintenance in progress.
In Progress at 2023-02-04 15:32 UTCTo install updates, our internal mails servers are going to be temporarily disabled on 2023-02-04 between 15:30 and 16:00 (UTC). No impact on customer servers or the client area, but notification mails might be delayed during the maintenance.
Scheduled at 2023-02-04 15:30 UTC - January 16, 2023
- Scheduled Network Maintenance
Maintenance completed.
Resolved at 2023-01-16 09:10 UTCMaintenance in progress.
In Progress at 2023-01-16 07:54 UTCMaintenance of one of the Edge Routers in Vienna scheduled for 2023-01-16. No impact expected for customer systems. Traffic will be rerouted over alternative routes. Expected duration: up to 2 hours.
Scheduled at 2023-01-16 07:30 UTC - January 10, 2023
- Timeouts of the "Rebuild" feature in the client area
A patch has been deployed to fix the issue with long running reinstallations. Should you still see any issues, please do not hesitate to reach out to us!
Resolved at 2023-01-11 08:44 UTCIf one of your servers is stuck in an unusual long reinstallation process, please reach out to us via the helpdek. Restarting the rebuild process can serve as a temporary work around. We are already working on a patch for this bug.
Investigating at 2023-01-10 17:12 UTC - January 9, 2023
- Scheduled Maintenance of the Client Area
Maintenance completed.
Resolved at 2023-01-09 06:47 UTCMinor upgrades of the client area on 2023-01-09 from 06:30 to 07:00 (UTC). No impact on customer servers, but the panel will be disabled for up to 30 minutes.
Scheduled at 2023-01-09 06:30 UTC - December 27, 2022
- Reboots of further hypervisors used for the „Virtual Servers“
All affected customer servers have been successfully rebooted.
Resolved at 2022-12-27 07:17 UTCReboot of further hypervisors for the "Virtual Server". Customer servers should be online again within the next minutes.
In Progress at 2022-12-27 07:08 UTC - December 27, 2022
- Unscheduled Reboot of one of the Hypervisors
All affected customer servers have been successfully rebooted.
Resolved at 2022-12-27 01:07 UTCOne of the hypervisors for the "Virtual Servers" has to be rebooted immediately to implement a fix for a software bug. Customer servers should be online again within the next minutes.
In Progress at 2022-12-27 24:58 UTC - December 24, 2022
- Limited support on December 24 to 26
As of December 27, the support desk will be available again as usual.
Resolved at 2022-12-27 24:00 UTCDue to the upcoming Christmas Holidays, our support desk is not available between December 24 and December 26. Monitoring of all systems and trouble-free operation are continuously ensured by the on-duty team.
Scheduled at 2022-12-24 14:00 UTC - December 5, 2022
- Scheduled Network Maintenance
Maintenance completed.
Resolved at 2022-12-05 16:33 UTCMaintenance of one of the Edge Routers in Vienna scheduled for 2022-12-05. No impact expected for customer systems. Traffic will be rerouted over alternative routes. Expected duration: up to 1 hours.
Scheduled at 2022-12-05 16:00 UTC - November 15, 2022
- Failover Tests/Preventative Maintenance
All tests completed.
Resolved at 2022-11-16 06:16 UTCTo ensure the proper working of the automated failover systems, we have to frequently test their correct implementation. Any activities will be performed on one system at a time, under close monitoring by all involved parties and will have no impact on customer services and operations.
Scheduled at 2022-11-15 10:00 UTC - November 10, 2022
- Network Maintenance in Vienna
Maintenance completed.
Resolved at 2022-11-10 21:21 UTCMaintenance of the Core Network in Vienna scheduled for 2022-11-10. No impact expected for customer systems. Expected duration: up to 6 hours.
Scheduled at 2022-11-10 15:00 UTC