Service Status
We continuously monitor our infrastructure and its related services.
| Service | Availability | Status |
|---|---|---|
| ServiceClient Area | Availability100.00 % | StatusOperational |
| ServiceNetwork & Infrastructure | Availability99.99 % | StatusOperational |
| ServiceVirtual Servers | Availability100.00 % | StatusOperational |
| ServiceStorage Servers | Availability100.00 % | StatusOperational |
| ServiceDedicated Servers | Availability100.00 % | StatusOperational |
Status updates and incident reports may be delayed up to 30 minutes depending on the technical issue at hand. Please scroll down for past incident reports.
Active/Scheduled Incidents
- No incident so far.
Past Incidents
- October 21, 2026
- Unscheduled Maintenance of the Client Area
Customers who were logged in right before the maintenance started may have seen an “Unexpected Error” message when returning after it was completed. We apologize for the inconvenience. The issue is now resolved.
Resolved at 2026-10-21 17:53 UTCMaintenance completed.
Resolved at 2026-10-21 17:13 UTCTo install an important security update, our client area will be unreachable for a time frame of up to 15 minutes. No impact on client systems but it will not be possible to order new servers or pay invoices within this maintenance window.
In Progress at 2026-10-21 17:00 UTC - July 30, 2026
- Maintenance of ToR switch access4-vie-at
Maintenance completed. All switches upgraded.
Resolved at 2026-07-30 10:38 UTCWe apologise for the unexpected, brief network interruption caused towards some client systems. The system should already be reachable again.
In Progress at 2026-07-30 10:21 UTCDue to an unexpected issue during the handover between two switches, we are seeing temporary loss of connectivity on some hypervisors. No client-side action required, we are working on a resolution of the issue.
Investigating at 2026-07-30 10:15 UTCMaintenance in progress.
In Progress at 2026-07-30 09:33 UTCWe are applying a software update to the switch access4-vie-at at short notice to resolve a defect that has caused brief service interruptions. Starting 11:30 (CET), the upgrades will be applied one at a time. No impact for customer services as all connected servers utilise redundant connections towards two switches.
Scheduled at 2026-07-30 09:30 UTC