Service Status

We continuously monitor our infrastructure and its related services.

ServiceAvailabilityStatus
ServiceClient AreaAvailability100.00 %StatusOperational
ServiceNetwork & InfrastructureAvailability99.94 %StatusOperational
ServiceVirtual ServersAvailability100.00 %StatusOperational
ServicePerformance ServersAvailability100.00 %StatusOperational
ServiceStorage ServersAvailability100.00 %StatusOperational
ServiceDedicated ServersAvailability100.00 %StatusOperational

Status updates and incident reports may be delayed up to 30 minutes depending on the technical issue at hand. Please scroll down for past incident reports.

Active Incidents


No incident so far.

Past Incidents


February 4, 2023
Scheduled Maintenance of the Mail Server

Maintenance completed.

Resolved at 2023-02-04 15:56 UTC

Maintenance in progress.

In Progress at 2023-02-04 15:32 UTC

To install updates, our internal mails servers are going to be temporarily disabled on 2023-02-04 between 15:30 and 16:00 (UTC). No impact on customer servers or the client area, but notification mails might be delayed during the maintenance.

Scheduled at 2023-02-04 15:30 UTC
January 16, 2023
Scheduled Network Maintenance

Maintenance completed.

Resolved at 2023-01-16 09:10 UTC

Maintenance in progress.

In Progress at 2023-01-16 07:54 UTC

Maintenance of one of the Edge Routers in Vienna scheduled for 2023-01-16. No impact expected for customer systems. Traffic will be rerouted over alternative routes. Expected duration: up to 2 hours.

Scheduled at 2023-01-16 07:30 UTC
January 10, 2023
Timeouts of the "Rebuild" feature in the client area

A patch has been deployed to fix the issue with long running reinstallations. Should you still see any issues, please do not hesitate to reach out to us!

Resolved at 2023-01-11 08:44 UTC

If one of your servers is stuck in an unusual long reinstallation process, please reach out to us via the helpdek. Restarting the rebuild process can serve as a temporary work around. We are already working on a patch for this bug.

Investigating at 2023-01-10 17:12 UTC
January 9, 2023
Scheduled Maintenance of the Client Area

Maintenance completed.

Resolved at 2023-01-09 06:47 UTC

Minor upgrades of the client area on 2023-01-09 from 06:30 to 07:00 (UTC). No impact on customer servers, but the panel will be disabled for up to 30 minutes.

Scheduled at 2023-01-09 06:30 UTC
December 27, 2022
Reboots of further hypervisors used for the „Virtual Servers“

All affected customer servers have been successfully rebooted.

Resolved at 2022-12-27 07:17 UTC

Reboot of further hypervisors for the "Virtual Server". Customer servers should be online again within the next minutes.

In Progress at 2022-12-27 07:08 UTC
December 27, 2022
Unscheduled Reboot of one of the Hypervisors

All affected customer servers have been successfully rebooted.

Resolved at 2022-12-27 01:07 UTC

One of the hypervisors for the "Virtual Servers" has to be rebooted immediately to implement a fix for a software bug. Customer servers should be online again within the next minutes.

In Progress at 2022-12-27 24:58 UTC
December 24, 2022
Limited support on December 24 to 26

As of December 27, the support desk will be available again as usual.

Resolved at 2022-12-27 24:00 UTC

Due to the upcoming Christmas Holidays, our support desk is not available between December 24 and December 26. Monitoring of all systems and trouble-free operation are continuously ensured by the on-duty team.

Scheduled at 2022-12-24 14:00 UTC
December 5, 2022
Scheduled Network Maintenance

Maintenance completed.

Resolved at 2022-12-05 16:33 UTC

Maintenance of one of the Edge Routers in Vienna scheduled for 2022-12-05. No impact expected for customer systems. Traffic will be rerouted over alternative routes. Expected duration: up to 1 hours.

Scheduled at 2022-12-05 16:00 UTC
November 15, 2022
Failover Tests/Preventative Maintenance

All tests completed.

Resolved at 2022-11-16 06:16 UTC

To ensure the proper working of the automated failover systems, we have to frequently test their correct implementation. Any activities will be performed on one system at a time, under close monitoring by all involved parties and will have no impact on customer services and operations.

Scheduled at 2022-11-15 10:00 UTC
November 10, 2022
Network Maintenance in Vienna

Maintenance completed.

Resolved at 2022-11-10 21:21 UTC

Maintenance of the Core Network in Vienna scheduled for 2022-11-10. No impact expected for customer systems. Expected duration: up to 6 hours.

Scheduled at 2022-11-10 15:00 UTC