Service Status

Past Incidents

December 5, 2022

Scheduled Network Maintenance

Maintenance completed.

Resolved at 2022-12-05 16:33 UTC

Maintenance of one of the Edge Routers in Vienna scheduled for 2022-12-05. No impact expected for customer systems. Traffic will be rerouted over alternative routes. Expected duration: up to 1 hours.

Scheduled at 2022-12-05 16:00 UTC

November 15, 2022

Failover Tests/Preventative Maintenance

All tests completed.

Resolved at 2022-11-16 06:16 UTC

To ensure the proper working of the automated failover systems, we have to frequently test their correct implementation. Any activities will be performed on one system at a time, under close monitoring by all involved parties and will have no impact on customer services and operations.

Scheduled at 2022-11-15 10:00 UTC

November 10, 2022

Network Maintenance in Vienna

Maintenance completed.

Resolved at 2022-11-10 21:21 UTC

Maintenance of the Core Network in Vienna scheduled for 2022-11-10. No impact expected for customer systems. Expected duration: up to 6 hours.

Scheduled at 2022-11-10 15:00 UTC

October 6, 2022

Unscheduled Reboot of one of the Hypervisors

All affected customer servers have been successfully rebooted.

Resolved at 2022-10-06 14:22 UTC

One of the hypervisors used to run "Virtual Servers" failed. Customer servers are currently rebooted on another machine and should be online again within the next minutes.

In Progress at 2022-10-06 14:18 UTC

October 10, 2022

Preventive Maintenance of UPSs

Maintenance completed.

Resolved at 2022-10-13 14:41 UTC

The annual maintenance activities will be performed on one system at a time and will have no impact on customer services. Maintenance is assumed to be completed within four days (one UPS per day).

Scheduled at 2022-10-10 08:00 UTC

September 19, 2022

Network Issues in Vienna

After a week without any further issues, the incident is now considered resolved.

Resolved at 2022-09-30 13:50 UTC

The vendor replaced the part that allegedly caused the failure on Monday. We will thus slowly start routing traffic over both routers again and carefully monitor all activities of the routers during the next days. Please apologize the caused inconveniences and thank you for your understanding.

Monitoring at 2022-09-22 23:55 UTC

The issue with the automated failover has been resolved, but the reason for the failure of the router itself still remains unidentified. The router will undergo a more in-depth review by its vendor within the next days. For now, all traffic is handled by the backup router. 

In Progress at 2022-09-19 20:34 UTC

As of 14:24 (UTC), all services are reachable again. One of the two edge routers got into a yet to be further investigated state that caused all external traffic to be dropped and failover system not activated. For now, the potentially defective router has been taken offline.

In Progress at 2022-09-19 14:27 UTC

Unexpected failure of parts of the core infrastructure, replacement of defective equipment is ongoing. Please apologize the caused inconveniences and thank you for your understanding.

Investigating at 2022-09-19 13:44 UTC

September 17, 2022

Scheduled Maintenance of the Client Area

Maintenance completed.

Resolved at 2022-09-17 07:08 UTC

Minor upgrades of the client area on 2022-09-17 from 07:00 to 07:30 (UTC). No impact on customer servers, but the panel will be disabled for up to 30 minutes.

Scheduled at 2022-09-17 07:00 UTC

September 12, 2022

Network Maintenance in Vienna

Updates have been completed.

Resolved at 2022-09-12 09:27 UTC

Installation of software updates to the access switches. No impact for Virtual and Storage Servers, but short downtime for Dedicated Server with a single network port to be expected during the update.

Scheduled at 2022-09-12 07:00 UTC