Service Status

We continuously monitor our infrastructure and its related services.

ServiceClient AreaAvailability100.00 %StatusOperational
ServiceNetwork & InfrastructureAvailability99.99 %StatusOperational
ServiceVirtual ServersAvailability100.00 %StatusOperational
ServicePerformance ServersAvailability100.00 %StatusOperational
ServiceStorage ServersAvailability100.00 %StatusOperational
ServiceDedicated ServersAvailability100.00 %StatusOperational

Status updates and incident reports may be delayed up to 30 minutes depending on the technical issue at hand. Please scroll down for past incident reports.

Active Incidents

No incident so far.

Past Incidents

December 4, 2023
Reduced Connectivity in Vienna

Issue resolved. All paths are available again in Vienna.

Resolved at 2023-12-04 22:19 UTC

We are investigating an apparent failure of one the routers used in Vienna. No impact expected for customers. Traffic is automatically rerouted over alternative paths.

Investigating at 2023-12-04 21:31 UTC
November 21, 2023
Network Maintenance

Maintenance completed.

Resolved at 2023-11-21 09:47 UTC

Maintenance started.

In Progress at 2023-11-21 09:01 UTC

Maintenance of our fibre backbone in Vienna scheduled for 2023-11-21. No impact expected for customer systems. Traffic will be routed over alternative routes during the maintenance. Expected duration: up to 1 hours.

Scheduled at 2023-11-21 09:00 UTC
November 17, 2023
Scheduled Network Maintenance

Maintenance completed.

Resolved at 2023-11-17 13:09 UTC

Maintenance started.

In Progress at 2023-11-17 11:17 UTC

Maintenance of one of the edge routers (edge1.vie) in Vienna scheduled for 2023-11-17. No impact expected for customer systems. Traffic will be routed over alternative routes during the maintenance. Expected duration: up to 3 hours.

Scheduled at 2023-11-17 11:00 UTC
October 9, 2023
Preventative Maintenance of UPS Systems

Maintenance completed.

Resolved at 2023-10-19 12:22 UTC

The preventative maintenance was not possible to be done on time and needs to be extended. Now expected to complete on 2023-10-20 17:00.

Rescheduled at 2023-10-16 07:00 UTC

Maintenance started. Expected to complete on 2023-10-13 17:00.

In Progress at 2023-10-09 05:44 UTC

Preventive Maintenance of UPS feeds A, B, and C. Maintenance is performed on one feed at a time. No customer impact expected.

Scheduled at 2023-10-09 05:00 UTC
September 6, 2023
Maintenance of the EcoServer Hypervisors

The scheduled maintenance has been completed.

Resolved at 2023-09-07 08:14 UTC

Maintenance in progress.

In Progress at 2023-09-06 18:02 UTC

Installation of software updates to the hardware used to provide the EcoServers. No impact for customer servers expected, updates are installed in a zero-downtime manner using live migration.

Scheduled at 2023-09-06 18:00 UTC